• Job Description:As a Travel Agency Manager at Make My Tickets, you will undertake a role which ensures smooth operation and delivery of great customer service of our agency. Your responsibilities will include:
• Key Responsibilities:

1. Planning and Delegation:

a. Plan work schedules and assign tasks and responsibilities to team members.

b. Coordinate team activities ensuring efficient operations.

2. Client Engagement:

a. Engage with clients to understand their travel requirements and preferences.

b. Provide expert advice on travel options, including road, rail, air, and sea travel, as well as accommodation choices.

3. Talent Acquisition:

a. Device recruitment drive by identifying staffing needs, supervise its process, conduct interviews, hire personnel with skill sets that matches our core values and objectives.

4. Team Building:

a. Foster a collaborative and productive work environment by onboarding, training, and mentoring staff to excel in their roles and contribute to the agency's growth.

5. Bookings and Itinerary Management:

a. Execute travel and accommodation bookings for clients.

b. Organise group holidays and tour packages

c. Design customised itineraries for corporate clients.

6. Travel Advisory:

a. Advise clients on currency exchange rates, passport/visa regulations, and any necessary health precautions.

b. Stay updated on travel advisories and communicate relevant information to clients.

7. Customer Satisfaction:

a. Develop and maintain good client relation.

b. Respond to customer queries, resolve issues and/or complaints promptly and professionally.

8. Market Research:

a. Stay informed about industry trends, emerging destinations, and competitive offerings.

b. Use market insights to develop innovative travel packages and promotions.

•  Qualifications:

1. Proven experience in the travel industry, with a minimum of 5 years in a managerial role.

2. Strong knowledge of travel planning, booking systems, and industry regulations.

3. Demonstrable leadership & organizational skills.

4. Proficient communication and interpersonal abilities.

5. Proficiency in Microsoft Office Suite.

6. Qualified in hospitality, tourism and travel management, or a related field preferred.

• Skills Required:

1. Team Leadership:

Strong leadership skills to plan work schedules, assign tasks, and coordinate the activities of the agency's staff.

2. Customer Service:

Excellent customer service skills to engage with clients, address their travel requirements, and ensure high levels of satisfaction.

3. Multilingual Abilities:

Knowledge of Hindi and Punjabi languages to effectively communicate with a diverse clientele and suppliers.

4. Microsoft Office:

Competence in Microsoft Office packages (Word, Excel, PowerPoint) for reporting and communication.

5. Strategic Planning:

Ability to strategize and make informed decisions regarding travel packages, promotions, and business growth.

•  Job Type: Full-time
•  How to Apply:If you are a passionate travel professional with a drive for excellence and leadership, we encourage you to apply. Please send your resume detailing your relevant experience to [email protected]
• Application Deadline: 30 August 2023